1. Self-paced products

PDF downloads and recorded self-paced access do not contain a recurring booking to cancel. Refund questions are handled under the Refund Policy.

2. Live programmes

Before purchasing a live programme, contact support to confirm dates, time zone, seat availability, submission deadlines and attendance rules. The product page and confirmed booking message control the booking.

3. Buyer cancellation

Send an unambiguous written request through the published support channel. The date received determines whether a transfer, reschedule, credit or refund can be considered.

4. Missed sessions

Missing a confirmed session does not automatically create a refund. Any recording, replacement session or transfer must be explicitly included in the purchased product.

5. Provider changes

If Artem cancels a scheduled session, a reasonable replacement, transfer or proportionate refund will be offered. Material programme changes will be communicated using the buyer’s order email.

6. Private sessions

A private session may be rescheduled once with at least 48 hours' notice, subject to availability. Requests with less notice are reviewed reasonably, but a replacement session cannot be guaranteed.